Frequently asked questions
Everything you need to know about ordering, delivery, payments, warranties and returns. Still stuck? Message us on WhatsApp.
How do I place an order?
Browse the catalog and open any product, then tap "Order on WhatsApp". Your message is pre-filled with the product name and reference — send it and our team confirms stock, price and delivery with you on WhatsApp.
Do I need to pay online?
No. Volt Electronics does not process online card payments. You confirm your order on WhatsApp and pay on delivery or via M-Pesa, whichever suits you.
How long does delivery take?
We deliver same-day within Nairobi (for orders confirmed before the cut-off) and typically 1–3 working days to other towns and counties. We share tracking details once your order ships.
What does an item marked “Check availability” mean?
It means the item is currently out of stock. Tap the button to message us on WhatsApp — we'll check with our suppliers, confirm a restock date, or source the item for you.
Are the products genuine and warrantied?
Yes. Every product is sourced from authorized distributors and is 100% genuine. Manufacturer warranties apply where offered, and we'll confirm the warranty terms for your item before you buy.
Can I return or exchange an item?
Unopened items in their original packaging can be returned within the window on our Shipping & Returns page. Faulty or damaged items are covered — contact us on WhatsApp and we'll arrange a repair, replacement or refund.
Do you deliver outside Nairobi?
Yes, we deliver nationwide across Kenya. Delivery fees depend on your location and order size; we'll quote the exact cost when you confirm your order.
How do I know the total price?
Prices shown are per item in Kenya Shillings. Delivery is quoted separately based on your location. Your WhatsApp confirmation always includes the full itemised total before you pay.
Still have a question?
Chat with our team on WhatsApp or visit our contact page.