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Volt Electronics

Shipping & Returns

How delivery works across Kenya, what it costs, and how to return or exchange an item if something isn't right.

Delivery

We deliver nationwide across Kenya. Once you confirm your order on WhatsApp, we share the exact delivery fee and timeline for your location before you pay — there are no surprises at dispatch.

Nairobi & metropolitan area

Same day – 1 working day

For orders confirmed before the daily cut-off.

Major towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika…)

1 – 2 working days

Dispatched via courier or matatu parcel service.

Other counties & rural areas

2 – 4 working days

Depends on courier coverage for your location.

  • Delivery fees vary by location and order size and are quoted when you confirm your order.
  • Large items (TVs, appliances) may require a specialised courier — we’ll arrange this with you.
  • You’ll receive tracking or a rider’s contact once your order is on the way.

Payment

We do not process online card payments. After confirming your order on WhatsApp, you can pay via M-Pesa or on delivery. We always send an itemised total first so you know exactly what you’re paying.

Returns, exchanges & warranty

Change of mind

Unopened items in their original, undamaged packaging can be returned within 7 days of delivery for a refund or exchange. Return delivery is at the customer’s cost.

Faulty or damaged items

Contact us within 48 hours of delivery with photos. We’ll arrange a repair, replacement or full refund — you won’t pay return shipping for a genuine fault.

Warranty

Manufacturer warranties apply where offered (typically 6–12 months). We confirm warranty terms for your item before purchase and can help you make a claim.

Non-returnable

For hygiene and licensing reasons, opened headphones/earbuds, activated software and SIM cards cannot be returned unless faulty.

To start a return, message us on WhatsApp with your order reference and we’ll guide you through the next steps.

Need help with an order?

Our team is on WhatsApp, or see the FAQ for quick answers.

Chat on WhatsApp